360 High Impact Training

We offer training designed to educate, stimulate and engage your employees.  All of our training is industry specific with a practical real life focus - not just textbook theory.  This includes best in class examples, case studies, thought stimulating questions, action planning and roleplaying.   We engage our participants through interaction including real-time social media.

We work in partnership with our clients to determine the most effective training solution to achieve their objectives.   We offer onsite training, web-conference and elearning options.  Below is a list of some of the many training programs available.  For a more customized approach or to discuss an online learning program for your company, please contact us and we would be pleased to discuss options with you.

Leadership Effectiveness

  • ​Creating the Ultimate Culture of Service *
  • Introduction to Leadership:  The Basics *
  • Introduction to Leadership:  Ten Leadership Lessons *
  • The Four Roles of Management
  • How to Interview and Select the Best *
  • How to Successfully Launch a New Employee *
  • Interviewing and Hiring Member Service Champions
  • How to Motivate and Retain a Winning Team
  • Situational Leadership:  How to Manage and Lead
  • How to Conduct an Effective Performance Appraisal
  • ​Five Practices of Exemplary Leadership
  • How to Conduct an Effective Meeting
  • Strategies for Effectively Managing Your Time
  • How to Manage Employee Performance *
  • How to Deliver Transparent and Effective Feedback *

Member/Customer Service & Retention

  • Creating the Ultimate Culture of Service  Level I and Level II *
  • Delivering World Class Service - Lessons from the Best in Class
  • Customer Service Starts Here!
  • Service Magic (Level 1): How to Create Exceptional Service
  • Service Magic (Level 2): How to Deal with Difficult People
  • How to Create Exceptional Service Over the Telephone
  • Front Desk Excellence
  • Rules of Engagement for Fitness Staff
  • Member Retention and the Bottom Line

Sales Management

  • Introduction to Sales Management
  • Training and Developing a New Sales Representative
  • Motivating for Top Performance 

Club Membership Sales

  • ​​Your Role as a Membership Advisor
  • Ten Qualities of Successful Sales People
  • Identifying Goals and Motivations
  • Conducting an Effective Needs Analysis
  • They Walked Out the Door:  Now What?
  • Follow Up Calls:  Dialing for Dollars
  • Drop the Museum Tour!  How to Tour for Results
  • How to Conduct an Effective Rate Presentation
  • Handling Concerns to Inspire
  • Service After the Sale for Big Payoffs
  • 21st Century Corporate Sales

personal development

  • Personality Styles:  Understanding and Working with Others
  • Time Management, Prioritization and Productivity for Club Managers
  • How to Present with Pizzazz

other

  • Ethics and Boundaries for Massage Therapists*
  • Diversity at Work*​​
* Indicates training available in e-learning format.
Let us know how we can help with your employee training.