Secret Shopping Services
At 360impact Group, we are obsessed with feedback! We work with our clients to create a customized mystery shopping questionnaire. Our hand selected secret shoppers who represent your business's demographics then pose as prospective or existing clients. This valuable "real life" feedback can help you pinpoint areas of improvement, training opportunities, necessary staffing changes and ultimately enable you to establish higher benchmarks for service.
Secret shopping can be tailored to your exact needs and budget. Several clients choose to have their business "shopped" on a quarterly basis so that they can monitor their improvements. Others choose to shop a different aspect of their operation each month to ensure that their overall business is performing well from a customer perspective. Or you may have an employee performance issue that requires an objective third party observation. Whatever you needs, we will work with you to come up with the perfect plan!